All role trainingPILOT LESSONStart with what matters to them.
Meet Maya. She has arrived at camp expecting to collect her costume.
MayaAt the collection desk · fictional scenario
“I took time off work to come here. Now you’re saying my costume isn’t ready?”
What would you say first?
Try a response and see how the conversation could unfold. Practice is unscored.
Recognize the inconvenience before explaining a process. Empathy does not mean agreeing to an unverified claim.
Using a shared device or starting over?
Start a fresh lesson to clear the previous learner’s answers on this browser.