TEAM LEARNING / TRAINING LIBRARYSHOWTIME STAFF TRAINING · 19 MODULES
Learn your role.
Practise the whole workflow.
Start with your assigned role, then choose the workflows you handle. Each lesson uses fictional records, guided practice, feedback, and a review to discuss with your supervisor.
Start with your role
CSR
Find orders, read balances, save notes, and record and verify cash payments.
8 guided steps + knowledge checkAdmin
Staff access, section coverage, leavers, and independent cash review.
4 practice workflows + knowledge checkSection Lead
Assigned sections, production filters, quality checks, and readiness.
4 practice workflows + knowledge checkTeardown
Prototype selection, material capture, save recovery, and corrections.
4 practice workflows + knowledge checkCustomer and order workflows
Find the right record, document the next step, and communicate with the intended audience.
Order Intake and Exception Orders
Choose the sales path, avoid duplicate customers, record exception facts, and verify the saved order.
CSRs and AdminsCustomer History and Follow-up
Distinguish internal notes from messages and record factual contact history and follow-up.
Admins for Customers; CSRs for permitted order notesCampaigns and Outreach
Check code readiness, review audiences, test drafts, and investigate delivery outcomes.
Admins assigned to marketingCollection and delivery
Verify release conditions, physical packages, shelf locations, and earned perks.
Collection and Handover
Find the correct collection, recognize blocked release, and distinguish approval from physical handover.
CSRs, Section Leads within scope, and AdminsCollection Runs and Perks
Read shelf addresses, account for multiple boxes, respect payment gates, and check earned perks.
CSRs and Admins; Section Leads for permitted viewsProduction and materials
Follow physical work from inspection and measurement through material supply and costing.
Production Scanning and Exceptions
Recover camera failure, record QC rework, and return a fulfilled piece for alteration.
Section Leads within scope, CSRs, and AdminsTeardown Recovery and Mapping Handoff
Handle photos, duplicate warnings, uncertain saves, and mapped corrections.
Teardown operators and Admin coordinatorsMaterials Planning and Procurement
Read forecasts, distinguish stock from purchase orders, and record usable receipts with evidence.
Admins for purchasing changes; staff for permitted viewsSeason Setup and Costing
Copy season design safely, read recipe units, and recognize missing labour cost coverage.
Admins and production coordinators within permitted viewsCash and finance
Keep actual cash, correction approvals, custody, and statement evidence distinct.
Cash Closeout and Handover
Request a cash drop, record custody, count the drawer, and review the handover.
Cashiers and independent Admin reviewersPayment Problems and Corrections
Handle an unconfirmed payment and follow a cash correction through review and application.
CSRs and independent Admin reviewersStatement and Settlement Review
Preserve statement currency and evidence, check arithmetic, and identify unresolved reconciliation.
Admins assigned to finance reviewAccess and operational review
Assign suitable access and investigate incomplete or uncertain information.
Staff Access and Role Boundaries
Assign suitable roles, verify section coverage, diagnose missing access, and preserve leaver history.
Admins and supervisorsReports and Integration Recovery
Interpret report limits, refresh stale checks, investigate provider outcomes, and take ownership.
AdminsCustomer service skills
After learning the app, practise listening, complaints, and follow-through.