TEAM LEARNING / TRAINING LIBRARYSHOWTIME STAFF TRAINING · 24 MODULES
Learn your role.
Practise the whole workflow.
New: native checkout, payment plans, sizing review, stock and employee-store fulfilment. Returning staff: start with Native Checkout, then review the new workflows for your role. Section Leads should retake their role lesson.
Start the app update training →Start with your assigned role, then choose the workflows you handle. Each lesson uses fictional records, guided practice, feedback, and a review to discuss with your supervisor.
Notification email reference · 49 examples →
Staff Reference · permissions, troubleshooting and daily checklists →
Start with your role
CSR
Find orders, read balances, save notes, and record and verify cash payments.
8 guided steps + knowledge checkAdmin
Staff access, section coverage, leavers, and independent cash review.
4 practice workflows + knowledge checkSection Lead
Section-group orders, sizing requests, payment-plan visibility, prototypes and materials.
4 practice workflows + knowledge checkTeardown
Prototype selection, material capture, save recovery, and corrections.
4 practice workflows + knowledge checkCustomer and order workflows
Find the right record, document the next step, and communicate with the intended audience.
Native Checkout and Customer Guidance
Guide customers through the new shop, payment choices, deadlines and portal.
CSRs, Admins and Section LeadsOrder Intake and Exception Orders
Choose the sales path, avoid duplicate customers, record exception facts, and verify the saved order.
CSRs and AdminsSizing, Order Changes and Refunds
Request and review sizes, distinguish option changes, and handle cancellation/refund evidence.
CSRs and Section Leads request sizes; Admin reviews sizes/options; Admin and CSR manage order actionsCustomer History and Follow-up
Distinguish internal notes from messages and record factual contact history and follow-up.
Admins for Customers; CSRs for permitted order notesCampaigns and Outreach
Check code readiness, review audiences, test drafts, and investigate delivery outcomes.
Admins assigned to marketingEmployee Store and Supplier Orders
Check paid orders, review supplier packets, dispatch manually and track delivery.
Admin and CSR fulfilment; Admin supplier and shipping setupCollection and delivery
Verify release conditions, physical packages, shelf locations, and earned perks.
Collection and Handover
Find the correct collection, recognize blocked release, and distinguish approval from physical handover.
CSRs and Admins assigned to collectionCollection Runs and Perks
Read shelf addresses, account for multiple boxes, respect payment gates, and check earned perks.
CSRs and Admins assigned to collectionProduction and materials
Follow physical work from inspection and measurement through material supply and costing.
Production Scanning and Exceptions
Recover camera failure, record QC rework, and return a fulfilled piece for alteration.
CSRs and Admins assigned to productionTeardown Recovery and Mapping Handoff
Handle photos, duplicate warnings, uncertain saves, and mapped corrections.
Teardown operators and Admin coordinatorsMaterials Planning and Procurement
Read forecasts, distinguish stock from purchase orders, and record usable receipts with evidence.
Admins for purchasing changes; staff for permitted viewsSeason Setup and Costing
Copy season design safely, read recipe units, and recognize missing labour cost coverage.
Admins and production coordinators within permitted viewsCash and finance
Keep actual cash, correction approvals, custody, and statement evidence distinct.
Payment Plans and Desk Queues
Work the Mas Camp and overdue queues, allocate cash, and verify plan history.
Admin and CSR actions; Section Leads read their own section’s plansCash Closeout and Handover
Request a cash drop, record custody, count the drawer, and review the handover.
Cashiers and independent Admin reviewersPayment Problems and Corrections
Handle an unconfirmed payment and follow a cash correction through review and application.
CSRs and independent Admin reviewersStatement and Settlement Review
Preserve statement currency and evidence, check arithmetic, and identify unresolved reconciliation.
Admins assigned to finance reviewAccess and operational review
Assign suitable access and investigate incomplete or uncertain information.
Catalog, Prices and Stock
Review variants and prices, understand reservations, and respect stock settings.
Admins manage; CSRs and Section Leads read Stock & CapacityStaff Access and Role Boundaries
Assign suitable roles, verify section coverage, diagnose missing access, and preserve leaver history.
Admins and supervisorsReports and Integration Recovery
Interpret report limits, refresh stale checks, investigate provider outcomes, and take ownership.
AdminsCustomer service skills
After learning the app, practise listening, complaints, and follow-through.
Notification email reference
Recognize customer messages, staff notices and exception alerts.