Browse the notification emails staff and customers may receive. Each example explains who receives it, what triggers it, and the follow-up to make in the app.
Fictional examples, not live messages
Names, orders and payment details are samples. Links are inactive and codes and tickets cannot be used. Message delivery depends on configuration and the event being processed. An email alone does not prove a payment, production step or handover is complete.
Current native-order, plan and sizing templates were reviewed on 22 September 2026. Earlier examples are explicitly marked as an archive; their deadlines and wording are not current policy. Custom messages, saved templates and provider-managed emails can differ. Template examples preserve source wording; illustrative examples are labeled separately.
When a customer asks about an email
Identify the message by its subject and order reference. Use the examples below to explain its purpose.
Open the correct order and verify the current balance, payment history and collection status. A later update may have changed what the email shows.
If an email is missing, confirm the intended address, ask the customer to check junk or spam, and have an authorized staff member inspect delivery evidence before resending.
Explain the next verified step. Escalate a missing ticket, mismatched payment or cancellation that conflicts with the app; do not promise release based only on an email.
Never ask a customer or colleague to share a sign-in code or forward a working sign-in link.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
Native checkout creates the order; this email alone is not proof of payment.
Subject
Order #SC-TRAIN01 received — Showtime Carnival 2027
What staff should check
Check the order reference, displayed currency, payment method and actual deadline. Verify payment history before saying the order is secured. Availability of methods can change.
View email example: Order received: pay at Mas Camp
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
Native checkout creates the order; this email alone is not proof of payment.
Subject
Order #SC-TRAIN01 received — Showtime Carnival 2027
What staff should check
Check the order reference, displayed currency, payment method and actual deadline. Verify payment history before saying the order is secured. Availability of methods can change.
View email example: Order received: online card payment
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
Native checkout creates the order; this email alone is not proof of payment.
Subject
Order #SC-TRAIN01 received — Showtime Carnival 2027
What staff should check
Check the order reference, displayed currency, payment method and actual deadline. Verify payment history before saying the order is secured. Availability of methods can change.
View email example: Order received: native payment plan
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
Native checkout creates the order; this email alone is not proof of payment.
Subject
Order #SC-TRAIN01 received — Showtime Carnival 2027
What staff should check
Check the order reference, displayed currency, payment method and actual deadline. Verify payment history before saying the order is secured. Availability of methods can change.
View email example: Order received: Partial.ly plan
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The deposit reminder job identifies an eligible unpaid order.
Subject
Deposit reminder — fictional order
What staff should check
Use the actual order deadline and deposit status; current new orders use 48 hours. The template includes a fixed deposit amount, so investigate any mismatch with the saved order before advising the customer.
View email example: Deposit reminder with order deadline
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The deposit deadline has passed and the eligible order was purged.
Subject
Unpaid order released — fictional order
What staff should check
Distinguish an automatic unpaid-order release from a human cancellation. Check payment evidence, stock exceptions and current order state before promising reinstatement.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The cash-payment processor handles a recorded payment.
Subject
Payment received — order #SC-TRAIN01
What staff should check
This cash template uses USD ledger amounts. Verify the actual tendered TTD amount, recorded rate, payment history and balance currency; do not interpret US$ as TT$.
View email example: Cash receipt: deposit still needed
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The cash-payment processor handles a recorded payment.
Subject
Payment received — order #SC-TRAIN01
What staff should check
This cash template uses USD ledger amounts. Verify the actual tendered TTD amount, recorded rate, payment history and balance currency; do not interpret US$ as TT$.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
Your 1st of 2 costume payment is due 1 November 2026 (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
Today's the day — your 1st of 2 costume payment of TT$1,190.00 is due (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
We haven't received your 1st of 2 costume payment yet (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
Action needed — your 1st of 2 costume payment is overdue (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
Your payment plan is on hold — please contact the camp (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
Your payment plan is open — here's your schedule (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
Your costume is fully paid! (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
Your payment plan has been cancelled (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
Your payment plan is waiting for its TT$800.00 down payment (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
The applicable plan event or configured reminder rule triggers this notice.
Subject
A fresh payment link for your 1st of 2 costume payment (order #SC-TRAIN01)
What staff should check
Read the actual plan schedule, ledger and current status. Example grace periods are fictional; use the plan’s stored terms. On hold is not cancellation. Completed is not collection-ready. Links here are disabled; never ask customers to forward working payment or sign-in links.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
An Admin decides a reviewed size-change request.
Subject
Costume sizing updated for Maya Example (order #SC-TRAIN01)
What staff should check
Compare the request decision with the current captured size and review note. A declined request does not change the saved size; do not promise an unapproved manufacturing change.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
An Admin decides a reviewed size-change request.
Subject
Your sizing change request for Maya Example was not applied (order #SC-TRAIN01)
What staff should check
Compare the request decision with the current captured size and review note. A declined request does not change the saved size; do not promise an unapproved manufacturing change.
Current source template · fictional data · reviewed 22 September 2026
To
maya@example.com
When
An Admin saves a package or option adjustment.
Subject
Costume details updated for Maya Example (order #SC-TRAIN01)
What staff should check
Verify the changed fields and note. The notification does not itself establish that additional charges were paid or that stock and collection are ready.
A new registration is awaiting its fabrication deposit.
Subject
Welcome Aboard — order #TRAIN-104 needs your 800 TTD deposit
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. Confirm the order and deposit status in the app. The source copy mixes an explicit TTD deposit with dollar-formatted balances; verify currency before explaining an amount.
View email example: Order confirmation: deposit needed
An order is secured through online payment or an eligible installment plan.
Subject
Welcome Aboard — your Showtime Carnival order #TRAIN-104 is secured
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. Secured does not necessarily mean paid in full. Check the remaining balance.
A cash payment has been processed; the status panel reflects whether the deposit threshold is met.
Subject
Payment received — order #TRAIN-104
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. Match the payment reference, actual currency and refreshed balance to the order. A receipt is not a collection authorization.
View email example: Cash receipt: deposit still needed
A cash payment has been processed; the status panel reflects whether the deposit threshold is met.
Subject
Payment received — order #TRAIN-104
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. Match the payment reference, actual currency and refreshed balance to the order. A receipt is not a collection authorization.
The payment processor issues a registration ticket when the order becomes fully paid.
Subject
Order #TRAIN-104 fully paid — your ticket is ready
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. This sample cannot be scanned. In the app, still verify identity, production readiness and release conditions.
An eligible order passes the 48-hour reminder threshold.
Subject
Action needed — 24 hours remaining to secure order #TRAIN-104
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. Check when the order was placed and whether a payment has since arrived before following up.
An eligible order is purged for non-payment, only when customer cancellation emails are enabled.
Subject
Your Showtime Carnival order #TRAIN-104 has been cancelled
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. Sending depends on configuration and a customer email being present. Confirm current order status before discussing recovery.
View email example: Cancellation for unpaid deposit
A processed payment reinstates a previously purged order.
Subject
Good news — order #TRAIN-104 is back on
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. Reinstating an order does not automatically restore a cancelled installment plan.
View email example: Order reinstated after payment
A payment_succeeded or plan_opened event is processed.
Subject
Payment received — order #TRAIN-104
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. This short provider update differs from the detailed cash receipt. Check the provider and order evidence.
Order #TRAIN-104 fully paid — your ticket is ready
What staff should check
ARCHIVE: Use the current examples above and the actual order deadline. This earlier message may show superseded wording, currency labels or timing. The source message itself contains no QR ticket despite its subject. The separate ticket email must be verified.
An eligible payment triggers a registration notice to the assigned Section Lead.
Subject
Section Lead registration notification (illustrative subject)
What staff should check
Use registration, sizing and payment details for section sales and sales prototypes. Section Leads have no production information or actions in the app. Refer production questions to authorized staff; this notice does not establish collection readiness.
View email example: Section Lead registration details
The production message normally includes a generated report PDF, with an HTML-only fallback if PDF generation fails. This reference contains the cover message only.
A resend uses the original saved notification; it is not a new email type. Check the intended recipient, delivery evidence, current order status and any unresolved provider error before retrying. These reference files do not send messages.
Purchase-order and monthly-report previews show the covering email; they do not contain real business attachments. Staff-created and campaign emails are examples of editable content, not a complete list of every message someone may compose.
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